The worst online service ever!!!!!

I placed an order on the 04 December( 3 ITEMS/Christmas Gifts) and to this day I still haven't received them. I completed a " ticket" twice on their website as there is no other way to contact them, I even sent a message on Facebook and there was an automated message. I am so annoyed and disappointed as at this rate, I won't receive my items before Christmas. Buffalo logistic sent 1 email to state that the items will be shipped and that was it. Had I known, I wouldn't even have bothered.