The WORST EVER

I ordered goods on the 25th of October. I contacted them on the 27th requesting a delivery date. When they did eventually respond last week Tuesday, they said it would be delivered on Wednesday 8th November. Just before midnight on Wednesday 8th November I get an email from Hyperli saying that my goods were being dispatched directly from the supplier. On Hyperlis website they show their delivery process and it supposed to be 11 days. Wednesday was day 12. It is now day 14 and I still do not have any goods delivered despite getting an email earlier today saying that my goods would be delivered by 1pm today. I have tried phoning the agent but no luck. I have asked them to keep the goods and refund my money but after not delivering and breaching their delivery sla, they seem determined to keep me waiting for my goods. Perhaps if I had received informative feedback I would not be quite so irate, but the lack of communication, little or no response to emails, no ways to phone and no delivery. I am done. I doubt there is much they can do to come back from this. Even if they deliver my goods today, tomorrow some day in the future I will never order from Hyperli again, not even vouchers. (This is not the first delivery that has been late/messed up)