The extended (time period)voucher won’t meet my needs expectations!!!!!!!!

I contacted hyperli on the 17 March 2020 trying to cancel my voucher and get a cash refund but I was told they can’t because of their cancellation Policy which makes no sense under the circumstances we are facing as a country

I cannot accept the extended voucher as I planned to use the paid for voucher ( Accomodation in Durban ) next month for a birthday celebration. After next month it won’t be valuable to me. Your policy should make exceptions for this unforeseeable pandemic event and be flexible to this current state of the corona virus. I Will like to believe that you have a contingency plan. Hence why I made a request for a cash refund , the voucher doesn’t meet my needs expectations anymore or rather it won’t meet my needs expectations after the extended period