BW
Bradley W
1 reviews | Active since Jan 2013
26 Jun 2023, 08:24
Terrible service and no refund feedback
The merchant for where I booked my spa for 2 has subsequently closed down and they have requested that I ask for a refund which I have done and since then no feedback from Hyperli on the refund. It cannot take a month to provide feedback there, they are in breach of the CPA Act.
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Hyperli.com's replyOfficial
26 Jun 2023, 16:43Hi Bradley,
Apologies for the inconvenience caused.
I've had a look, and I'm afraid we've not received any email or refund request linked to your email address. Please pop us an email to support (at) hyperli.com with your ticket number, or forward the email sent by yourself, to investigate further.
In the meantime, I have cancelled your voucher and processed a refund. You should receive confirmation thereof, shortly.
Regards,
Hyperli.
Apologies for the inconvenience caused.
I've had a look, and I'm afraid we've not received any email or refund request linked to your email address. Please pop us an email to support (at) hyperli.com with your ticket number, or forward the email sent by yourself, to investigate further.
In the meantime, I have cancelled your voucher and processed a refund. You should receive confirmation thereof, shortly.
Regards,
Hyperli.
Hyperli.com's reply26 Jun 2023, 16:43
Official
Hi Bradley,
Apologies for the inconvenience caused.
I've had a look, and I'm afraid we've not received any email or refund request linked to your email address. Please pop us an email to support (at) hyperli.com with your ticket number, or forward the email sent by yourself, to investigate further.
In the meantime, I have cancelled your voucher and processed a refund. You should receive confirmation thereof, shortly.
Regards,
Hyperli.
Apologies for the inconvenience caused.
I've had a look, and I'm afraid we've not received any email or refund request linked to your email address. Please pop us an email to support (at) hyperli.com with your ticket number, or forward the email sent by yourself, to investigate further.
In the meantime, I have cancelled your voucher and processed a refund. You should receive confirmation thereof, shortly.
Regards,
Hyperli.