Terrible customer service

I have used Hyperli many times over the years to buy vouchers and I have never had a problem.

Unfortunately the last experience that I have had with them has really left a bad impression on me and I don't think I will be using them again (I would rather pay full price for things then have to deal with this level of terrible customer service).

On Wednesday 30 November 2022 I ordered an air fryer from them and used Payflex to pay. On the 6th of December I emailed via their website to find out what was going on and when I would be receiving my order as nothing had changed on my order status and I had received no shipping information. Someone actually did email me a few days later and on the 12 of December I received my order (with absolutely no warning from the courier company).

Due to load shedding I could only use it on the evening on the 13th of December, I read the very limited manual, plugged it in and selected an option, all of the lights on the machine started flicking and going hay wire, I put something in the air fryer to see if it would at least cook something. After 5 minutes I opened it up and it wasn't even warm. This device does not work!.

I emailed the person who had emailed me back originally, on the 13th of December but that person has yet to reply. I also went via their site to log a complaint on the 14th of December 2022 - my ticket number is ***. I was apparently to be contacted in 48 hours via email (as this is the option that I selected), it is the 22nd of December and I have still not heard a thing from anyone, I followed on up this on the 20th again!

I have made two payflex payments on this useless device and next week a third one will come off. Not everyone over December has many to waste on garbage products that don't work and then have to watch money come off their account while they sit around waiting for someone to bother to respond to them.

I am highly annoyed, but for anyone reading this that is thinking of buying through this company please note that they don't reply to Hellopeter complaints and I should have know better and checked this before hand. Any company that doesn't take complaints on this platform seriously, is a company you should rather not deal with.