Shamwari Day Spa AWOL without any notification from Hyperli and i haven't used my voucher

Good Day

I purchased the attached voucher in October 2017 and now when the person that I bought the voucher for as a gift informed that they cannot get hold of the Spa.

Yesterday I drove from Soweto to Randburg (the venue of the Spa) since the Spa's numbers are not working only to find out that the Spa is no longer based there and when I asked the estate agency I was informed that they do not know where they went however couldn't tell me when they left.

The voucher is expiring this weekend and the people that I bought the gift for would really like to use the gift. It saddens me that I never any issues with Groupon and now I have an issue with you guys.

Can I please be refunded for the R649.00 that I paid to buy the voucher? How does a company vanish from the face of the earth and you do not inform the clients that bought vouchers for their services? How does Hyperli link themselves to a company and they never follow up on them?

The fact that the person I bought the voucher for could not use if really embarrassing as they are my seniors and spiritual parents, how do I explain this to them? This majes me look ************* and cannot let my name go down and I have lost money in the process.

Your urgent response to the above will be highly appreciated.

Irate Client

Lerato Mabula ********** 422