Service provider (Falcon holdings-boat cruises) doesnt acknowledge booking requests.

I had purchased a voucher for a sunset cruise in CT, service provider: Falcon Holdings(based in KZN). After calling several times and sending an email for a booking request, there was no response. The phone just rings or goes to voicemail. Nobody reads the email. When I informed the issue to Hyperli, they contacted the owner of Falcon Holdings, Ridhwaan Mayet, says he received no booking requests. After showing them the evidence, there has been no response from Falcon Holdings nor Hyperli.com. still no feedback on my refund. Stay away from Falcon Holdings boat cruises!