GT
Gugu T
1 reviews | Active since Jun 2015
23 Mar 2023, 16:24
**** **** **** ***** m, unprofessional false advertising
I’m very disappointed with Hyperli, bought two tulip chairs on the 28th of February… and to date I haven’t received the order, I spoke to an agent Ganeefa to get an update, I haven’t received nothing concrete from her just lies on top of lies, and she **** that the items were collected but could not even produce a manifest from the courier company, instead now she would make an exception to cancel the order while it’s already on its route for delivery, but why not make an exception for refund to be made immediately
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Hyperli.com's replyOfficial
23 Mar 2023, 16:58Hi Gugu,
We apologise for any inconveniences caused.
While we do acknowledge that delivery is delayed, we have not **** about the status of your delivery. We have advised that we will provide the manifest as soon as we receive it from the relevant parties.
We offered to cancel the order as you requested a refund, and advised that we'll process your refund immediately. We are, however, still awaiting your go ahead, on how you would like to proceed with this - i.e. whether you would like a refund, or to proceed with delivery.
As soon as you let us know, we will action.
Regards,
Hyperli.
We apologise for any inconveniences caused.
While we do acknowledge that delivery is delayed, we have not **** about the status of your delivery. We have advised that we will provide the manifest as soon as we receive it from the relevant parties.
We offered to cancel the order as you requested a refund, and advised that we'll process your refund immediately. We are, however, still awaiting your go ahead, on how you would like to proceed with this - i.e. whether you would like a refund, or to proceed with delivery.
As soon as you let us know, we will action.
Regards,
Hyperli.
Hyperli.com's reply23 Mar 2023, 16:58
Official
Hi Gugu,
We apologise for any inconveniences caused.
While we do acknowledge that delivery is delayed, we have not **** about the status of your delivery. We have advised that we will provide the manifest as soon as we receive it from the relevant parties.
We offered to cancel the order as you requested a refund, and advised that we'll process your refund immediately. We are, however, still awaiting your go ahead, on how you would like to proceed with this - i.e. whether you would like a refund, or to proceed with delivery.
As soon as you let us know, we will action.
Regards,
Hyperli.
We apologise for any inconveniences caused.
While we do acknowledge that delivery is delayed, we have not **** about the status of your delivery. We have advised that we will provide the manifest as soon as we receive it from the relevant parties.
We offered to cancel the order as you requested a refund, and advised that we'll process your refund immediately. We are, however, still awaiting your go ahead, on how you would like to proceed with this - i.e. whether you would like a refund, or to proceed with delivery.
As soon as you let us know, we will action.
Regards,
Hyperli.