Refusal to Refund or provide voucher

<p>I am very annoyed after contacting Hyperli twice regarding a puchase made. The status of my order continues to show as pending even though the funds have been deducted off of my account. I am also unable to cancel now - assuming since they've actually taken the money. So here I sit having paid for NOTHING and they refuse to answer my requests for assistance since a week ago.</p> <p>This is theft! Shouldn't I simply lay a ******** charge of theft in that case?!?!?</p> <p>Utterly shocking! Thankfully this behaviour came to light before I bought anything else from these lazy, *********** schmucks.</p>