Refund & trustworthy service providers

I had an issue with one of the service providers after confirming time and date for a massage. Hours after confirmation Hyperli service provider called to confirm otherwise. We could not reschedule as our voucher purchase was influenced by service providers availability. I then contacted Hyperli explaining what happened and that I needed a refund as their service provider was trustworthy and I had already booked for a massage at another place. Hyperli team responded and it's been over 15 working days with no refund and they are no longer responding to my follow ups e-mails.

Their vouchers are risky as there is no close relationship between Hyperli and their service providers. 0% reliability (Wax In The City).