REFUND

I bought an experience voucher from Hyperli on the 15th Feb and 2 weeks later when I had the time, I decided to redeem the voucher. the terms on the voucher were that I needed to call the service provider to make a booking so I did. To my surprise the service provider advised that they wouldn't be able to honour that voucher because they were experiencing issues with Hyperli. The owner advised that Hyperli owes them money and they've been unable to get a hold of them. With this information, I decided that it was not worth the trouble so i logged a refund online and on the refund, I stated that I preferred a cash refund as opposed to a credit balance on my profile because I won't be using their services anymore. 48 hours later and the refund has been done as a form of a credit balance. I've been trying to contact them on the number provided on their website but I'm not winning. I cannot begin to tell you how frustrated I am at this horrible service I've received from Hyperli and now they are forcing me to continue using their services when I clearly told them that I was not interested anymore. I will be taking this to the Consumer Commission because this is uncalled for.