SG
Siphokazi G
1 reviews | Active since Feb 2024
11 Sept 2024, 11:05
Refund
I am very angry and disappointed at Hyperli. I bought a voucher to use at Infusion on Long. Only to be told that that the voucher is for ****. I do not smoke and it did not state any of that on their Ad. I then on Saturday the 7/09/2024 requested a refund from Hyperli. They did not respond to my request. I sent countless emails to them and have done several refund requests over to no success instead they kept on sending me emails to update my password. They don’t even have a call number. I want my Money back from them and I will never ever use their services. They are very poor and ****mers.
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Replies (2)
Hyperli.com's replyOfficial
11 Sept 2024, 11:32Hi Siphokazi,
I've looked into this, and can confirm the below. The deal did indeed state that the voucher is for dispensary use, only.
Your initial email was sent on Saturday, 7 September and we responded on Monday, 9 September advising how to submit your refund. Bare in mind, a response was sent on Monday and not immediately, per our operating hours. You then sent another email on Monday, advising that you are unable to log into your account, to which we then also responded, letting you know that you will need to reset your password. Please note that your refund was delayed due to the refund request not being submitted via your account. We acknowledge that you had issues logging into your account, which we have tried assisting with but wasn't successful as you requested a call. A refund request and password reset can only be actioned via email (you need to click on links sent to you) and not via call.
Your request, was however, actioned earlier today to prevent the back and forth.
Regards,
Hyperli.
I've looked into this, and can confirm the below. The deal did indeed state that the voucher is for dispensary use, only.
Your initial email was sent on Saturday, 7 September and we responded on Monday, 9 September advising how to submit your refund. Bare in mind, a response was sent on Monday and not immediately, per our operating hours. You then sent another email on Monday, advising that you are unable to log into your account, to which we then also responded, letting you know that you will need to reset your password. Please note that your refund was delayed due to the refund request not being submitted via your account. We acknowledge that you had issues logging into your account, which we have tried assisting with but wasn't successful as you requested a call. A refund request and password reset can only be actioned via email (you need to click on links sent to you) and not via call.
Your request, was however, actioned earlier today to prevent the back and forth.
Regards,
Hyperli.
Hyperli.com's reply11 Sept 2024, 11:32
Official
Hi Siphokazi,
I've looked into this, and can confirm the below. The deal did indeed state that the voucher is for dispensary use, only.
Your initial email was sent on Saturday, 7 September and we responded on Monday, 9 September advising how to submit your refund. Bare in mind, a response was sent on Monday and not immediately, per our operating hours. You then sent another email on Monday, advising that you are unable to log into your account, to which we then also responded, letting you know that you will need to reset your password. Please note that your refund was delayed due to the refund request not being submitted via your account. We acknowledge that you had issues logging into your account, which we have tried assisting with but wasn't successful as you requested a call. A refund request and password reset can only be actioned via email (you need to click on links sent to you) and not via call.
Your request, was however, actioned earlier today to prevent the back and forth.
Regards,
Hyperli.
I've looked into this, and can confirm the below. The deal did indeed state that the voucher is for dispensary use, only.
Your initial email was sent on Saturday, 7 September and we responded on Monday, 9 September advising how to submit your refund. Bare in mind, a response was sent on Monday and not immediately, per our operating hours. You then sent another email on Monday, advising that you are unable to log into your account, to which we then also responded, letting you know that you will need to reset your password. Please note that your refund was delayed due to the refund request not being submitted via your account. We acknowledge that you had issues logging into your account, which we have tried assisting with but wasn't successful as you requested a call. A refund request and password reset can only be actioned via email (you need to click on links sent to you) and not via call.
Your request, was however, actioned earlier today to prevent the back and forth.
Regards,
Hyperli.
SG
Siphokazi G's updateReviewer Update
11 Sept 2024, 12:00What do you mean that my refund was not submitted via my account. Also how many emails have I sent complaining about the same issue compared to the replies that you guys gave. I want my money. What is the status of my refund.
SG
Siphokazi G's update11 Sept 2024, 12:00
Reviewer Update
What do you mean that my refund was not submitted via my account. Also how many emails have I sent complaining about the same issue compared to the replies that you guys gave. I want my money. What is the status of my refund.