Rather donate to a charity than throw your money away on Hyperli

<p>I bought a powerbank from hyperli that was promoted as 20,000mah, but only recieved a 10,000mah one. I was told by Naureen in Customer Service that, regardless of the specification in the advert ONLY mentioning 20,000mah, that there was elsewhere (not at the "add to cart" section) a selection of either 10 / 20,000mah and that the default was on the smaller one. If I wanted it resolved then I would have to repay the courier fees twice. I decided not to bother asked them to just leave it. Even though I was quite disgruntled.</p> <p> </p> <p>The next day I plugged the Powerbank in. Later just before going to bed that evening, I noticed that the battery was swollen up to many times it's original size. I quickly unplugged the device. I can only imagine what damage it could have done had it exploded next to my bed (a foot away from my head!). I lodged a complaint and was told the following by Naureen:</p> <p> </p> <p>"I have escalated the matter to the partner, they will be arranging a collection, Once the item is received, it will undergo routine evaluation, upon receipt of confirmation, they will then authorise the refund. Please note, this can take up to 10 working days."</p> <p> </p> <p>Well, 10 working days came and went and I again had to complain and ask what was happening. The next day a courier arrives at my house and delivers to my wife a new Powerbank. Obviously, I do not want another product of this Brand and especially after being promised a refund if found faulty, but was told by Naureen that "given my refusal to return and my second complaint... they would not be providing me with a refund". This was never communicated to me nor was I given the opportunity to disagree with it.</p> <p> </p> <p>I belive Hyperli to be a a disreputable company and I especilly feel that Naureen could not care less about communicating with clients nor in keeping the company's reputation at heart. Hyperli is a joke and obviously is trying to promote cheap ******* while turning a good profit. They refuse to take accountabinlity for a cheap - and potentially dangerous - product and most likely because they are trying to save on courier fees. Uncalled for in an online Retailer.</p> <p> </p> <p>I would warn anyone to not chance supporting Hyperli as they refuse to stand by there products.</p>