Poor Service and *******

I purchased 2 items in January 2019. i waited for weeks and without having any mobile contact details all i depended on was email correspondence. i eventually received feedback that it was a supplier Out of stock on the 1 item and the 2nd item would finally be delivered. when i received delivery the item was not working, i immediately logged the return and reported the issue. The item was collected after a week and to date i have not had my refund which amounts to R2000. I have emailed daily to no avail. The after service is pathetic and sad that my account was debited the moment i ordered but the refund is just ignored. Extremely disappointed with Hyperli as i enjoyed shopping on this platform previously