Poor customer service- No response

I have logged a request twice with hyperli for a refund after the service provider did not honor the service for order number 747075( a complaint against the service provider was logged on hello peter as well as their respective google page). hyperli's latest response after the 2nd refund request was logged was that feedback will be provided withing 48 hours, however it has been over 48 hours and no response has bee received, there is no reference number provided in their email correspondence.