Poor customer service

I bought spa voucher for through vodapay app for Hyperli spa located on 21 Clydesdale Avenue, Musgrave. I made a booking for a spa today 15 January 2022 @ 9:30am. When I got there boom customer services sucks. I was told by the lady I spoke to over the phone that they can't assist me because I booked for one person not 2 whereas the I bought was for 2. She was so rude even to tell me that she is so busy and doesn't have time for this discussion. I must take spa for 1 or leave it. I than say no I can't take spa for 1 because I paid for 2 people can she than refund me back. Rudely said I don't have your money you didn't pay to me. So Rudely and poor customer care she gave. Vodapay says the money is paid to the service provider which is the spa. I am so crossed by this matter and I want my refund that all.