Poor after service, no refunds

Extremely unhelpful company, I think it also matters who you communicate with there. I purchased a weight loss product from "too spoilt beauty and Lazer spa" No where did it state that the product cannot be delivered to me. Now the company refuses to deliver. On contacting Hyperli.com requesting a refund, Chancel says that I did receive the product. I explained that I did not, no response. On speaking to other people that have used this sight I'm told once they get your money, there is no assistance should you have any issues. I still want my refund. It was alot of money. I'm a single mum and I saved up for months because I am really struggling with my self esteem, I'm so disheartened.