Pathetic service from Hperli.com

<div>I had purchased two vouchers via hyperli.com for a friends "surprise" birthday present. I contacted the merchant for an appointment, we agreed and confirmed. When I got there, the merchant forgot to book me in as per our agreement and arrangement. I then contacted hyperli to request for a refund because I refuse to support someone who does not care about their business, and I was told "After reviewing your request, we regret to inform you that, in this particular case, you do not qualify for a cash nor gift card refund." In accordance with our Cancellation Policy, all refunds are to be submitted within 30 days from the date of purchase. As your refund request falls outside of this period, we’re unable to proceed with your request.

I am not disputing their return policy, but I am not requesting for a refund because the merchant did not honor their agreement, I wasted petrol, money and time, I cannot even mention the embarrassment when I had to apologize to my friend while driving him back, that the birthday surprise was not happening. I am beyond disappointed and frustrated because I do not want to go back to that merchant which is "THE BEAUTE LOFT" in Bromhof, Randburg. I have never seen such incompetency, unprofessionalism and a I don't care attitude. People stay away from Hyperli and The beaute loft.</div>