VB
VASNA B
1 reviews | Active since Jun 2010
29 Nov 2023, 11:14
Pathetic service
I purchased a spa voucher which clearly said it is available on weekends. When i called the spa to book, they tell me it is only Mon - Thurs. I contact Hyperli as I have 2 small kids and cannot make it during the week. Hyperli refuses to refund. I paid for nothing. Be very careful before you purchase anything from them.
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Replies (2)
Hyperli.com's replyOfficial
29 Nov 2023, 15:13Hi Vasna,
Sorry to hear about your dissatisfaction with the way your query was handled. I've looked into this, and can confirm that you initially requested an extension, and not a refund. At this point, we advised we're unable to extend your voucher as it has expired, and the deal is no longer available. You have now requested a refund in response to this, which we did not refuse. Kindly provide a screenshot of the email sent refusing your refund (please send this on the email thread), so that I can escalate further. For now, we will respond to your refund request shortly.
Regards,
Hyperli.
Sorry to hear about your dissatisfaction with the way your query was handled. I've looked into this, and can confirm that you initially requested an extension, and not a refund. At this point, we advised we're unable to extend your voucher as it has expired, and the deal is no longer available. You have now requested a refund in response to this, which we did not refuse. Kindly provide a screenshot of the email sent refusing your refund (please send this on the email thread), so that I can escalate further. For now, we will respond to your refund request shortly.
Regards,
Hyperli.
Hyperli.com's reply29 Nov 2023, 15:13
Official
Hi Vasna,
Sorry to hear about your dissatisfaction with the way your query was handled. I've looked into this, and can confirm that you initially requested an extension, and not a refund. At this point, we advised we're unable to extend your voucher as it has expired, and the deal is no longer available. You have now requested a refund in response to this, which we did not refuse. Kindly provide a screenshot of the email sent refusing your refund (please send this on the email thread), so that I can escalate further. For now, we will respond to your refund request shortly.
Regards,
Hyperli.
Sorry to hear about your dissatisfaction with the way your query was handled. I've looked into this, and can confirm that you initially requested an extension, and not a refund. At this point, we advised we're unable to extend your voucher as it has expired, and the deal is no longer available. You have now requested a refund in response to this, which we did not refuse. Kindly provide a screenshot of the email sent refusing your refund (please send this on the email thread), so that I can escalate further. For now, we will respond to your refund request shortly.
Regards,
Hyperli.
VB
VASNA B's updateReviewer Update
29 Nov 2023, 17:01Hi. How can I provide a screenshot if you have not yet responded?
VB
VASNA B's update29 Nov 2023, 17:01
Reviewer Update
Hi. How can I provide a screenshot if you have not yet responded?