Pathetic Service

I booked online SPA massage for couple on 13.02.2024 for myself and wife. We couldn't go on the 14th of Feb due to my wife not being well. So, I decided to cancel and requested a refund as this booking was specifically for valentine special for my wife. Hyperli has been taking me from pillar to post a simple refund of below R500.00. Even worse, today they sent me a gift card after several complaints to spend it at their store. No apology or a sign of empathy from them. I need nothing that connects me to this company and their people except for my money back. Hope they will respond positively!