Pathetic customer service- R600 lost

I purchased vouchers to take my kids to Bugz on July 1, 2024. Unfortunately, every Saturday after that, the weather was bad, and I was also traveling for work, so I couldn't use the vouchers. On August 10, I contacted Bugz to book tickets, but was informed that the vouchers had expired after one month.

When I reached out to Hyperli for assistance, their response was disappointing. They stated that the vouchers had a fixed validity period and could not be extended because the deal was no longer live. While I understand that terms and conditions are important, there was no flexibility or consideration of the circumstances that prevented us from using the vouchers within the allotted time.

This rigid response shows a lack of customer support and does not reflect a customer-friendly approach, especially for families trying to plan around weather and travel constraints. I expected better service in such situations.