LD
Lee D
1 reviews | Active since Aug 2013
27 Dec 2023, 10:19
Paid for but no vouchers received and no response to me contacting them.
I placed an order for spa vouchers on the 24 Dec 23. By 26 Dec 23 I still did not receive my vouchers so I logged in to check and I receive an "Incorrect email or password." message. So I request to change my Password and I receive an "No account found with that email". Yet I've been receiving messages to that email that very morning. Since they don't take calls I have sent numerous messages via their online contact, as well as their support email address and received no response. Where are my vouchers and why can I not get a hold of you Hyperli?
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Replies (2)
Hyperli.com's replyOfficial
27 Dec 2023, 10:33Hi Lee,
I've looked into this and can confirm that the vouchers were initially issued successfully - sorry that you have not received them. Regarding the requests/emails sent, I'm afraid I'm not able to locate any prior emails, except the emails sent earlier today - are these the emails you're referring to?
We have also tried resending your vouchers to your email address, but it's failing, which possibly means your workplace network has blocked Hyperli emails. We will give you a call requesting an alternative email address, so we can forward your vouchers.
Regards,
Hyperli.
I've looked into this and can confirm that the vouchers were initially issued successfully - sorry that you have not received them. Regarding the requests/emails sent, I'm afraid I'm not able to locate any prior emails, except the emails sent earlier today - are these the emails you're referring to?
We have also tried resending your vouchers to your email address, but it's failing, which possibly means your workplace network has blocked Hyperli emails. We will give you a call requesting an alternative email address, so we can forward your vouchers.
Regards,
Hyperli.
Hyperli.com's reply27 Dec 2023, 10:33
Official
Hi Lee,
I've looked into this and can confirm that the vouchers were initially issued successfully - sorry that you have not received them. Regarding the requests/emails sent, I'm afraid I'm not able to locate any prior emails, except the emails sent earlier today - are these the emails you're referring to?
We have also tried resending your vouchers to your email address, but it's failing, which possibly means your workplace network has blocked Hyperli emails. We will give you a call requesting an alternative email address, so we can forward your vouchers.
Regards,
Hyperli.
I've looked into this and can confirm that the vouchers were initially issued successfully - sorry that you have not received them. Regarding the requests/emails sent, I'm afraid I'm not able to locate any prior emails, except the emails sent earlier today - are these the emails you're referring to?
We have also tried resending your vouchers to your email address, but it's failing, which possibly means your workplace network has blocked Hyperli emails. We will give you a call requesting an alternative email address, so we can forward your vouchers.
Regards,
Hyperli.
LD
Lee D's updateReviewer Update
27 Dec 2023, 10:56Thanks for assisting in sending my vouchers. I'm unable to change the rating but apparently will be able to respond with a positive review in a few days' time.
LD
Lee D's update27 Dec 2023, 10:56
Reviewer Update
Thanks for assisting in sending my vouchers. I'm unable to change the rating but apparently will be able to respond with a positive review in a few days' time.