Order cancelled same day, forced deliveries, refund promised but not paid

I placed an order with Hyperli and requested cancellation on the same day the order was placed. Hyperli refused to cancel and instructed me to refuse delivery instead.

I followed their instruction and refused delivery. Despite this, the parcel was repeatedly sent out for delivery by multiple couriers after cancellation, including Fastway and Internet Express. One courier tracking entry explicitly recorded “delivery failed – client cancelled the parcel”, yet delivery attempts continued regardless.

After the parcel was finally returned to the supplier, Hyperli confirmed in writing on 17 December that a full refund to my original credit card was being processed. No refund was received.

After further delays, I was forced to open a formal card dispute with Standard Bank for “refund promised but not received”.

Key issues prospective customers should be aware of:

Orders cannot be cancelled even when requested immediately

Customers are instructed to refuse delivery instead of cancelling

Delivery is repeatedly attempted after refusal and cancellation

Refunds are promised in writing but not processed timeously

Customers may be forced to involve their bank to recover funds

I would strongly caution others to think carefully before doing business with Hyperli.