NRF*** Disappointing no refund still

Hi

My name is Annah and i have been purchasing from Hyperli since last year with no problems until recently.i bought a voucher for accomodation at hartebeesport and upon trying to redeem the machant told me of the unavailability of theri services,i asked how do i then get my money back and the told me to contact hyperli directly .i did that and even sent an email i got a response saying i should fill in a form and my voucher was cancelled i would get my money back in 2-3 days. its ow 7 working days later and still no refund

my refund ticket ID is: NRF***

i desperately need the money as i had to use extra money for accommodation as it was my son's birthday weekend so now i dont have enough to get by the month

please help,i love hyperli but right now i am soo dissapointed :(