Non-existing refund

I think I am sitting with the rest of the angry customers who have been waiting for our refunds. Have logged my request since May and still no feedback. Also log a query with support which still received automated response that it will get back to me within a few hours. What a joke. It has been over a week still nothing from them. No landline that you can The service is so appalling that they are scare of adding a rating/recommending button on Facebook.