Non communication and slack service on return

I ordered a luggage set from Hyperli, this was the first purchase I made on their site. I received the order yesterday and was really unimpressed with the quality, it was delivered in a shabby box, the quality of the luggage did not match what the pictures have portrayed and there are no instructions that came with explaining how to set the lock combination. They say you have seven days to lodge a return so I literally immediately emailed the ********** Someone called Nureen came back to me, asking me to send a picture of the item to send to the supplier. At that stage I had already packaged them back up and tapped the box, because it was shabby, and I didn't want anything to get damaged and have them not process the return. So I informed Nureen that I could not send pictures of the item, but would send of the packaging to show how shabby it was, and I was not prepared to take the item out again. (Next thing I know they will tell me they aren't refunding as the item is not packaged or has been tampered with etc.) I have emailed them three times since to no response. Next thing I know they will be telling me the seven days time is up! This was a first and definitely a last. Hyperli is new on the scene and I don't think they'll last long with service like this. Takealot let's you process a return instantly online. The whole process took less time that to type my original email to Hyperli, I will never never ever shop here again, and I will tell everybody be avoid Hyperli like the plague, I can't believe they even take themselves seriously with service like this. They don't even have a contact number where you can actually talk to someone?! STAY AWAY, I wish there was an option to give a no star rating...