No Delivery & No Feedback

I placed an order on their website on 20 November. On 21 November I got e-mail notifying me that the order is packaged and ready for delivery. Since then didn't hear anything. On 4 December I inquired about my order. I immediately got an e-mail back informing me of a delay with my order and feedback within 24-48 Hours with ETA. More than 48 Hours later, NO feedback, NO ETA and No Delivery. I will not be ordering from them ever again