No Customer Support ???

I must say that I was extremely disappointed with my voucher purchased through Hyperli and used at the Shamwari spa in Randburg. After my complaint - I was just brushed of by the customer support with a brief mail offering me 10 % of my next purchase??

Firstly we when we got to the destination- the address on my voucher . The spa was not at that address.. After much phone calls we were told that they had moved !?! Really? When we made the reservation- they never mentioned that to me? And when we finally got the right address- the actual spa was just so disappointing! On arrival the host was not even apologetic or welcoming .It literally was an empty house ?! With no spa ambiance at all- no welcome drinks or anything to drink at all in the entire session.The gel mani and pedi as advertised was just a normal "clear" nail polish . It was very disappointing and false advertising to say the least .