No customer service

I placed an order on Hyperli on the 19th of April 2024 for 2 Jackets. I followed up on my order the 29the of April via e-mail and respond time is suppose to be 24 hours. Received no response to date. Logged a 2nd request yesterday to enquire about my order and still no response. They have no contact no. I am so frustrated as the one jacket is a birthday gift to a friend. I receive no communication what so ever