No communication regarding a refund for a voucher advertised that is not redeemable

I bought a beauty voucher from Hyperli on 31 May 2025. I went to the salon to have my nails done and redeem the voucher, when i was advised that Hyperli isnt allowing the salon to redeem their vouchers. I had to pay cash for my service and was advised to request a refund from Hyperli.

I requested a refund from them through their portal over 5 times since the 31 May to no response. When they finally did respond a few days ago, they asked me to request a refund again and now we back at square one to no feedback.

There is no other way to contact them other than logging a ticket.

This is false advertising, making us buy vouchers that cannot be redeemed and then no way to get our refund.

I will definitely not be using their site again and would not recommend them to anyone.