1 reviews | Active since Dec 2023
Multimillion rand company refusing to refund.
Multimillion rand company with no integrity. Customer support/service is the worst I've ever experienced. I had a voucher worth R3600 for a getaway. When trying to log into my account after the longest time going back and forth over email I got into my account and realised in that period my voucher expired. When I asked support to refund me or give me credit as there was no product or service used a refund or store credit should be easy. No, They have taken R3600 for absolutely nothing and refuse to give it back. After multiple times to try and contact support by email, they just refuse to reply now. A Multimillion rand worth company refusing to give back R3600 to a customer after years of support. I always used to boost this company to friends but now its very unfortunate that i have to tell them a different one.
Thanks for your patience and apologies for the inconvenience caused.
I have looked into this, and can confirm that all correspondence was responded to, either the next working day or on the same day. We immediately assisted with accessing your account, in order for you to retrieve your voucher. Kindly note that your order was placed in January, while the first correspondence was sent in October - by then, your voucher has already expired.We're not able to locate any other correspondence prior to October, thus the consultant requested this information, to which we have not received a response.In addition, the consultant was complying with our T's and C's and cancellation policy regarding your refund request which we will send via email.
We will reach out shortly, with further information regarding this.
Regards,
Hyperli
Best regards,
Thanks for your patience and apologies for the inconvenience caused.
I have looked into this, and can confirm that all correspondence was responded to, either the next working day or on the same day. We immediately assisted with accessing your account, in order for you to retrieve your voucher. Kindly note that your order was placed in January, while the first correspondence was sent in October - by then, your voucher has already expired.We're not able to locate any other correspondence prior to October, thus the consultant requested this information, to which we have not received a response.In addition, the consultant was complying with our T's and C's and cancellation policy regarding your refund request which we will send via email.
We will reach out shortly, with further information regarding this.
Regards,
Hyperli
Best regards,