Money to be refunded in account, not voucher!!

Purchased a couples spa voucher for our birthdays. All was confirmed with spa until they cancelled last minute

Up until now there was no issue w Hyperli. The vouch was purchased the 4/09. We’ve contacted Hyperli 22/09 to advise that the spa cancelled. A week into October after many mailed we received a credit in for of a voucher..

I don’t want this. I purchased a spa for my birthday, the spa cancelled on me. Now I want my money back

The initial issue did not lie with Hyperli but I bought the voucher via them and expect them to honour an agreement as the cancellation was made by their merchant partner

I feel ****med. This was my first experience and I don’t think there will be a second.