Late order - NO ASSISTANCE

PATHETIC SERVICE #558753 placed an order on the 7th of April. still have not received my package even though the website states international shipments takes 12-14 business days . been in contact with *** ( chanchel) - no update given . its working day 18 . Will never buy from Hyperli again. if an order is r100 or r10000 an order is an order and the delay really is dissapointing. should a manager want to contact me : ***