Irate and frustrated client

I actually want to lay a compliant, I had ordered a watch for my hubby on the 01/10/2018 and till this day I have not received it, I have been sending them emails and all I get is an automatic response that my query is being escalated, I would like hellopeter to assist me in getting the watch of my refund of R1,873.75, they don't even have a number that we can call, please assist me.