NM
Nomonde M
1 reviews | Active since Sept 2010
05 Oct 2021, 10:27
I PURCHASED A VOUCHER 2 MONTHS AGO & I'M STILL WAITING FOR IT
TO WHOM IT MAY CONCERN
I purchased a voucher on the 27th of August and I did not receive anything yet. I checked on my profile under vouchers and there's nothing there. I sent a message through your helpline platform with no response and I need to book for this coming Saturday. I URGENTLY NEED HELP PLEASE, my number is ***
Regards,
Nomonde
Helpful (0)
Replies (3)0
Replies (3)
Hyperli.com's replyOfficial
05 Oct 2021, 10:42Hi Nomonde,
Apologies for the inconvenience caused. I've looked into this, and can confirm that we have received your email yesterday - your query is in the queue to be responded to as we do advise of a 24-48 hour timeframe for a response to be received. I can also confirm that your voucher can be retrieved and downloaded from your Hyperli profile. We will send it to you via email, shortly.
Regards,
Hyperli
Apologies for the inconvenience caused. I've looked into this, and can confirm that we have received your email yesterday - your query is in the queue to be responded to as we do advise of a 24-48 hour timeframe for a response to be received. I can also confirm that your voucher can be retrieved and downloaded from your Hyperli profile. We will send it to you via email, shortly.
Regards,
Hyperli
Hyperli.com's reply05 Oct 2021, 10:42
Official
Hi Nomonde,
Apologies for the inconvenience caused. I've looked into this, and can confirm that we have received your email yesterday - your query is in the queue to be responded to as we do advise of a 24-48 hour timeframe for a response to be received. I can also confirm that your voucher can be retrieved and downloaded from your Hyperli profile. We will send it to you via email, shortly.
Regards,
Hyperli
Apologies for the inconvenience caused. I've looked into this, and can confirm that we have received your email yesterday - your query is in the queue to be responded to as we do advise of a 24-48 hour timeframe for a response to be received. I can also confirm that your voucher can be retrieved and downloaded from your Hyperli profile. We will send it to you via email, shortly.
Regards,
Hyperli
NM
Nomonde M's updateReviewer Update
05 Oct 2021, 11:33Thanks for prompt response. I tried to retrieve and download the voucher from my profile, the problem is the voucher does not reflect on my profile. I only see previous vouchers and 1 voucher that I have not redeemed that I bought in May but no information on this particular one I'm enquiring on. When I check latest purchases I can see the order but no option to download the voucher. PLEASE ASSIST ASAP as the place I want to book at needs me to send them the voucher for them to confirm my booking
NM
Nomonde M's update05 Oct 2021, 11:33
Reviewer Update
Thanks for prompt response. I tried to retrieve and download the voucher from my profile, the problem is the voucher does not reflect on my profile. I only see previous vouchers and 1 voucher that I have not redeemed that I bought in May but no information on this particular one I'm enquiring on. When I check latest purchases I can see the order but no option to download the voucher. PLEASE ASSIST ASAP as the place I want to book at needs me to send them the voucher for them to confirm my booking
Hyperli.com's replyOfficial
05 Oct 2021, 11:35You're most welcome. We have responded to your email approx. an hour ago and provided your Hyperli voucher. Please check your email inbox for said response.
Regards,
Hyperli.
Regards,
Hyperli.
Hyperli.com's reply05 Oct 2021, 11:35
Official
You're most welcome. We have responded to your email approx. an hour ago and provided your Hyperli voucher. Please check your email inbox for said response.
Regards,
Hyperli.
Regards,
Hyperli.