Hyperli's lack of communication regarding orders

After purchasing goods from Hyperli and not receiving any status update I emailed asking for an update. My query was "escalated" and then ignored after a few emails. My order status never changed from "processing". I then requested a refund as nothing was happening. After submitting the refund form I was told my refund would take 5 to 7 working days. My status remained "processing" for another week. I contacted Hyperli on Facebook 3 days ago after being ignored via email and was told yesterday (a week after my refund request) that my refund would take 5 to 7 working days. I'm now querying why this is the same status a week later, but am being ignored on Facebook and email.

None of this would be a problem if Hyperli would just communicate and give fair updates, but the fact that they just send generic responses and then start ignoring you makes me think that they're either up to something ***** or they don't know what they're doing.

This is the only online store I have ever received such bad communication and service from. All other online stores update you on your order every step of the way.