Hyperli - worst experience ever

Moira I am extremely disappointed in the service received from Hyperli. I placed my order on 25 Nov; the items being a gift for my son's 12th birthday on 14 Dec. After numerous emails to Hyperli as there is no contact telephone number, my goods were only delivered yesterday, the Dec, almost a month after it being ordered, completely missing my son's birthday.

To make matters worse I tried emailing to track my order but emails are only answered about a week after sending it, as I was leaving Gauteng and would have then liked to be able to give the items ordered as a Christmas gift to my son (after having to buy an alternative gift for my son, at an additional cost) but as usual, the response was so late again from Hyperli.

I am currently in the Western Cape and have too again buy another gift for my son as a Christmas gift...this in an economy where every cent counts.

I will never order anything from Hyperli again, this I can assure you and I will be sure to tell all who will listen of the extremely bad experience with you.

I am yet to find a telephone number and/or contact details to a complaints department or Customer Service Centre for Hyperli where I can lodge a formal complaint.

I will however place my experience on Hello Peter