Hyperli will NEVER give your money back

I dont learn from my own mistakes. Bought a spit braai voucher for kids to celebrate end of exam. I booked 3 weeks before time. Was told "lamb" out of stock. How is it possible when they see the data that someone bought a voucher. Anyway, I asked for my money back. Hyperli refused to give it back. Long story short, they gave me voucher. Upon redeeming for something I didnt need it deducted a certain percentage. THE FRUSTRATION IS THERE IS NO NUMBER to call. When I requested that they call me, the girl was sooo rude a dropped the phone in my ear.

Then 2 times after that it happened again with a Spa voucher. SAME STORY

Lastly bought a drone for my son for Christmas it never came. Time elapsed, I forgot who I bought it from. Upon searching my stuff I realised it was HYPERLI. I made contact they responded very late saying NO STOCK.

My question was why keep quiet for almost 2 months. No money refunded. Forced to take voucher. Reuse the voucher code given for something I didn't need. The figure is deflated.

If this is not **** what is it.

PLEASE ANSWER HYPERLI.