HM
Henriette M
1 reviews | Active since Mar 2023
29 Mar 2023, 10:37
Hyperli where is my money!
I placed an order with Hyperli on the 15th of February. I queried the specific order at the end of February as I have not heard anything from them. Ganeefa at Hyperli answered me on the 10th of March saying that Pargo has the package and it will be delivered to me. I spoke to Olivia at Pargo and according to her when they went to pick the parcel up on the 15th of March, Hyperli informed them that it is not ready yet. So I am getting no luck from Hyperli, no contact number, only an email that is not manned by anyone, as they do not answer you back. I just want my money back or answers on where my parcel is.
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Replies (2)
Hyperli.com's replyOfficial
03 Apr 2023, 11:56Hi Henriette,
We are terribly sorry for the inconvenience this has caused.
We have provided a refund as per your request, and sent confirmation via email yesterday.
Thanks for your patience.
Regards,
Hyperli.
We are terribly sorry for the inconvenience this has caused.
We have provided a refund as per your request, and sent confirmation via email yesterday.
Thanks for your patience.
Regards,
Hyperli.
Hyperli.com's reply03 Apr 2023, 11:56
Official
Hi Henriette,
We are terribly sorry for the inconvenience this has caused.
We have provided a refund as per your request, and sent confirmation via email yesterday.
Thanks for your patience.
Regards,
Hyperli.
We are terribly sorry for the inconvenience this has caused.
We have provided a refund as per your request, and sent confirmation via email yesterday.
Thanks for your patience.
Regards,
Hyperli.
HM
Henriette M's updateReviewer Update
12 Apr 2023, 09:33I received an email from Hyperli on the 2nd of April in which they informed me that they will refund my order. I have not heard anything again, and no money reflects in my bank account either. No response on their emails. I am really getting annoyed now!!! You cannot contact them via a phone number, very bad service and situation.
HM
Henriette M's update12 Apr 2023, 09:33
Reviewer Update
I received an email from Hyperli on the 2nd of April in which they informed me that they will refund my order. I have not heard anything again, and no money reflects in my bank account either. No response on their emails. I am really getting annoyed now!!! You cannot contact them via a phone number, very bad service and situation.