Hyperli support team/ customer service horrible

I bought 3 vouchers amounting to R988, this was during the July school holidays, upon realizing that the placed order was not going to be redeemable during school holidays I asked for a refund. My children were visiting me from KZN and since we could not use the vouchers I had no choice but to ask for a refund as they would not be here when schools reopen. I have been waiting since July for a response back but nothing, I have emailed several times but go ignore.