Hyperli Sucks!

My wife made a purchase on the Hyperli website on the 08 October 2018. She still has not received her purchase or any feedback as she has taken the matter up with Monique at Hyperli. After a few emails sent querying the delay Monique has made promises that was never met. She has gone silent and ignores the emails sent. Is what Hyperli is, is this what they stand for. My wife has cancelled the order and still have not received any feedback with regards to the cancellation. If no refund will be submitted soon, we will have to take legal action as Hyperli is not obliging to their own policies as per the website. We will not be making any further purchases on this website and hope no one else does...they should shut it down completely. Order# ORD358710