Hyperli spa vouchers are a disaster!!!!

I've had both a good and bad experiences with Hyperli but I know that I will certainly not be returning to purchase a voucher again.

The Spa vouchers are especially the problem. Last week I purchased a voucher as a gift for my Boyfriend's birthday at Fleur De Lis Spa @ The Royal Hotel. Prior to purchasing this voucher, I browsed the site to see which voucher will be most suitable. This voucher was for a couples pamper package and stipulated that it is valid Monday to Friday. I then added the voucher to the cart with the intention that on payday I will just pay and check out. Once I did that, I noticed that the validity of the voucher had now changed to Monday to Thursday. This wouldn't be an issue if it weren't for the fact that we are only arriving on Thursday evening in Durban and leaving on the Monday. I explained what happened to Moira in Customer support and requested for an exception for Friday as this wasn't an error on our end. Moira got in touch with the Spa and was I not given the run around as if I didn't pay for the voucher? I was told yes they can make an exception and I'd be contacted. When that didn't happen I emailed the voucher with the booking request to Taslene, sent several emails and received no response. I then sent a whatsapp message to make the booking and the lady named Annie was polite at 1st and later ignored me too. I then told her I've canceled and she quickly rep**** with "No problem". The service at Fleur De Lis is pathetic and I don't believer Hyperli communicates properly with their partners either. Anyway, I requested a refund as per the 7 working day policy because as the days passed I kept this 7 days in mind.. I was instead credited for a purchase of another voucher. I don't want that!! I want a refund, and I will put Hyperli on blast until I receive it. My Boyfriend's birthday is next week and I will not stop until I get my refund so that we can go somewhere where we are appreciated.