Hyperli ********

So I bought a Sony phone on Hyperli 3 weeks ago, delivery time was standard 5 / 6 working days but when I received the phone the box was completely damaged the phone itself was damaged and dirty, even the screen protector was half off. The charging block had a piece of paper sellotaped to it written in pen "NEW". The earphones was from an old Sony Ericsson K550.

I immediately contacted them and requested they pickup the item, after being told it will take 1 working day to collect it was 4 working days. Thereafter they investigated for 3 more working days.... needless to say I am waiting for a full refund. A lady Monique who called me the day after I logged the return was very helpful told me I'll get a confirmation e-mail for the date of the refund. Finally 2 days later I get the mail and it indicates 5 - 7 working days, on the 9th working day I decide to contact Monique and the customer service department, She replies saying she will escalate and I have to wait another 24 - 48 hours for a resolution, I immediately request a senior manager call me, but get no response. The next day I get a mail saying they giving me a voucher for less than my original amount, again I mail them for a manager to call me, no response. They reply the following day saying I must wait another 5 - 7 working days for my refund. I mail Monique and customer service them 8 times more to get a call form a manager and still no response.

Pathetic service.