HYPERLI ****

I am writing to express my extreme disappointment with the level of service I have received from your company in relation to my recent order. On the 27th of February 2023, I placed an order with Order Number ORD***, and since then, I have had nothing but problems with the delivery of my package. Despite numerous emails to your customer service team, I have received no tracking number or reference, and the one tracking number that was supp**** to me is not working. Your team has repeatedly told me that my package has been handed over to the courier, but I have yet to receive any confirmation or update on the delivery status. This has been going on for almost a month now, and I find it completely unacceptable. I have requested a telephone number to contact your team directly but have been unsuccessful in obtaining one. I am frustrated with the lack of communication and the lack of effort being made to rectify this issue. Your website promises an SMS notification when the package is dispatched, yet I have not received any such notification. i wanted to apply for a refund on your website, it shows in my history that i have made no order, so i can’t even apply for a refund, i can supply my bank statement as proof that my purchase was paid for and that you have received the money because i got an invoice number Order Ref NR83AHST I would appreciate it if you could provide me with a concrete resolution to this issue. I expect to receive a prompt response with a working tracking number and an update on the delivery status. Additionally, I would like to request a full refund of my purchase if my package cannot be delivered promptly in the next 48hours. I hope that you will take my complaint seriously and take the necessary steps to rectify this situation as soon as possible.