RR
Robin R
1 reviews | Active since Sept 2021
28 Sept 2021, 09:21
Hyperli Refunds
I bought a Spa Voucher from Hyperli on 02/09/2021 - The Spa's name is : Ayapreciont Beauty Studio
I requested a refund twice as I couldnt get hold of Ayapreciont Beauty Studio Spa, I've sent emails which bounced back, the contact numbers goes straight to voicemail.
I have been following up with Hyperli for almost 2 weeks now, I still have no feedback regarding my refund!
This was my first time buying on Hyperli and this is a terrible experience! I am disgusted with this service!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Hyperli.com's replyOfficial
28 Sept 2021, 09:30Hi Robin,
Apologies for the inconvenience caused. We've looked into this, and can confirm that both emails were responded to on the same day the emails were sent. We'll be more than happy to forward copies of these.
I've also noticed that your initial refund request was also processed, and confirmation sent on 16 September.
We will reach out again, providing more information on the above. We'd like to confirm which email address was used when your email bounced, and also which contact number you called as we do not have a call centre.
We'll be in touch soon.
Regards,
Hyperli
Apologies for the inconvenience caused. We've looked into this, and can confirm that both emails were responded to on the same day the emails were sent. We'll be more than happy to forward copies of these.
I've also noticed that your initial refund request was also processed, and confirmation sent on 16 September.
We will reach out again, providing more information on the above. We'd like to confirm which email address was used when your email bounced, and also which contact number you called as we do not have a call centre.
We'll be in touch soon.
Regards,
Hyperli
Hyperli.com's reply28 Sept 2021, 09:30
Official
Hi Robin,
Apologies for the inconvenience caused. We've looked into this, and can confirm that both emails were responded to on the same day the emails were sent. We'll be more than happy to forward copies of these.
I've also noticed that your initial refund request was also processed, and confirmation sent on 16 September.
We will reach out again, providing more information on the above. We'd like to confirm which email address was used when your email bounced, and also which contact number you called as we do not have a call centre.
We'll be in touch soon.
Regards,
Hyperli
Apologies for the inconvenience caused. We've looked into this, and can confirm that both emails were responded to on the same day the emails were sent. We'll be more than happy to forward copies of these.
I've also noticed that your initial refund request was also processed, and confirmation sent on 16 September.
We will reach out again, providing more information on the above. We'd like to confirm which email address was used when your email bounced, and also which contact number you called as we do not have a call centre.
We'll be in touch soon.
Regards,
Hyperli
RR
Robin R's updateReviewer Update
28 Sept 2021, 09:48To reply on an email without giving proper feedback is useless to be honest. I can also reply on an email to confirm receipt but if a customer is worried, unsatisfied and annoyed you need to make it a priority to give clear information which was not the case at all.
The only reason I requested another refund on 16 September was due to no response. I received confirmation again and sent the requested information to your support centre on 23 September and after that I have not received any feedback, that is why I decided to write a review about this on Hellopeter. I am more than happy to send you the copies as well.
I am well aware that Hyperly doesn't have a call centre, if you read my review again you will see that I was referring to Ayapreciont Beauty Studio, please see the contact information provided on the voucher below:
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The only reason I requested another refund on 16 September was due to no response. I received confirmation again and sent the requested information to your support centre on 23 September and after that I have not received any feedback, that is why I decided to write a review about this on Hellopeter. I am more than happy to send you the copies as well.
I am well aware that Hyperly doesn't have a call centre, if you read my review again you will see that I was referring to Ayapreciont Beauty Studio, please see the contact information provided on the voucher below:
***
***
***
RR
Robin R's update28 Sept 2021, 09:48
Reviewer Update
To reply on an email without giving proper feedback is useless to be honest. I can also reply on an email to confirm receipt but if a customer is worried, unsatisfied and annoyed you need to make it a priority to give clear information which was not the case at all.
The only reason I requested another refund on 16 September was due to no response. I received confirmation again and sent the requested information to your support centre on 23 September and after that I have not received any feedback, that is why I decided to write a review about this on Hellopeter. I am more than happy to send you the copies as well.
I am well aware that Hyperly doesn't have a call centre, if you read my review again you will see that I was referring to Ayapreciont Beauty Studio, please see the contact information provided on the voucher below:
***
***
***
The only reason I requested another refund on 16 September was due to no response. I received confirmation again and sent the requested information to your support centre on 23 September and after that I have not received any feedback, that is why I decided to write a review about this on Hellopeter. I am more than happy to send you the copies as well.
I am well aware that Hyperly doesn't have a call centre, if you read my review again you will see that I was referring to Ayapreciont Beauty Studio, please see the contact information provided on the voucher below:
***
***
***
Hyperli.com's replyOfficial
28 Sept 2021, 10:15Thanks for clarifying. On both emails sent, we requested additional information to which we have not received response on either. If you have responded to these emails, we do apologise and we will internally investigate this with our ticketing system.
We have sent an email to you with further feedback.
Regards,
Hyperli
We have sent an email to you with further feedback.
Regards,
Hyperli
Hyperli.com's reply28 Sept 2021, 10:15
Official
Thanks for clarifying. On both emails sent, we requested additional information to which we have not received response on either. If you have responded to these emails, we do apologise and we will internally investigate this with our ticketing system.
We have sent an email to you with further feedback.
Regards,
Hyperli
We have sent an email to you with further feedback.
Regards,
Hyperli
RR
Robin R's updateReviewer Update
30 Sept 2021, 13:36Thank goodness for technology these days!
I have sent the additional information the same date the email was received - please see below a few screenshots just to prove that there is no response from Hyperli regarding my refund.
This is the worst experience I've ever had with online shopping!
image.png 68.39 KBimage.png 228.72 KBimage.png 70.57 KBimage.png 62.8 KB
I have sent the additional information the same date the email was received - please see below a few screenshots just to prove that there is no response from Hyperli regarding my refund.
This is the worst experience I've ever had with online shopping!
image.png 68.39 KBimage.png 228.72 KBimage.png 70.57 KBimage.png 62.8 KB
RR
Robin R's update30 Sept 2021, 13:36
Reviewer Update
Thank goodness for technology these days!
I have sent the additional information the same date the email was received - please see below a few screenshots just to prove that there is no response from Hyperli regarding my refund.
This is the worst experience I've ever had with online shopping!
image.png 68.39 KBimage.png 228.72 KBimage.png 70.57 KBimage.png 62.8 KB
I have sent the additional information the same date the email was received - please see below a few screenshots just to prove that there is no response from Hyperli regarding my refund.
This is the worst experience I've ever had with online shopping!
image.png 68.39 KBimage.png 228.72 KBimage.png 70.57 KBimage.png 62.8 KB