Hyperli Refund wont happen , taking forever

I am now waiting for 5 days for a refund, how does a refund take this long to be processed?

This was 5 days ago You just requested a refund on an item in your order: #615896

Hyperli staff will look into your request and get in touch with the result as soon as possible.

For your reference; the details of your refund request are below.