Hyperli products a con: substandard material, over priced and not as advertised.

I purchased two "snuggly pet beds" for my anxious pets. The order arrived and was of substandard material, over priced and not as advertised in the picture or the description. I have attempted on three occasions to request a refund. I eventually was asked for a picture which i immediately submitted. Been begging for a response since then. Pathetic service. Don't buy from HYPERLI - they are not the company they used to be.