Hyperli poor service

I bought 2 jackets on the 14th of April. One jacket was coming from a supplier in Capetown and delivered 29/04.2nd jacket was coming from China being delivered by Buffalo logistics. Reference number given by Hyperli was incorrect as parcel was for someone else as confirmed by Buffalo. I've logged numerous queries with Hyperli and at first, query was responded to and advised to be patient and now 2 months later, still no parcel and emails being ignored. I've also logged a refund request x2 and no reference number sent via email as per feedback given when i logged the refund request. I'm beyond ****ed. Was this a ****?