Hyperli: pathetic ‘service’

If I could give nil stars, I would:

The service is extremely poor, really pathetic : I bought two deals valued at approximately R1100, the one consisting of 4 vouchers as gifts - this was early Sept 2024.

The one vendor, when she answered my umpteenth call eventually, was rude, obnoxious , did not respond to e-mails or voicemails and not at all accommodating (so I could easily see why her business is in trouble); while the other vendor’s contact number “does not exist”... so naturally I requested a refund from Hyperli:

After ‘Chancel’ (Hyperli support) had acted as intermediary via e-mail between myself and both these vendors, I was shocked to find that this support churns out generic messages to the vendors but really doesn’t address any issues.

When I requested a refund for both deals, I was informed that I did not qualify for a cash refund or gift card refund because my request was submitted outside of the required policy period, when it was clearly not. Of course it was all still well within the 30 day validity period... after a couple strongly worded emails they eventually refunded me with 2 gift cards to the full value of the deals purchased. However, now I am forced to still deal with them (Hyperli) which is a sad excuse for an honest business.

After these refund cards are used, I will certainly never do business with Hyperli again.