Hyperli Order Placed 22 Jan 24, No Order Received

I placed an order on 22/01/2024 for an iPhone 14. Until today I have not received any update on my order, not received it. I only received an order confirmation email. I have sent 2 emails to support. I even submitted a form on their website to contact us. I still have not received a response. On the order it was stated it takes 5 - 10 working days. Today is day working day 8.